No changes.
When users add the Caller ID Filter to a Call Director call flow, they can program up to twenty numbers to be filtered.
Dial-by-Name (DBN) Enhancements:
Callers can now be prompted to dial either a first or last name to reach a mailbox owner. Previously, callers were simply prompted to dial "a name" which could be either a first name or a last name, depending on how it was originally entered. Users can configure the Dial-by-Name feature as a call flow action in Call Director.
In all supported languages, the prompts have been updated to say "Press 7 for the letters P, Q, R and S" and "Press 9 for the letters W, X, Y and Z".
Additional Languages:
NuPoint UM now supports the installation of up to 25 prompt languages. Prior to R8.0, only nine prompt languages could be installed (English plus eight others).
Support has been added for three additional Nordic languages: Finnish, Swedish and Norwegian. Callers can receive prompts in these languages, and users can select one of them when accessing the Web View interface. The new languages are not available, however, in the Call Director interface.
Special accents and characters are permitted for mailbox names, such as the name "Jörgen Björkner." Note that when callers search for such a name using the dial by name feature, they must use equivalents for the accented characters (press 6/O on their telephone dialpad in order to select the letter ö).
The Bilingual Service has been expanded, making it "multilingual" with support for up to five languages. When callers reach the Message Center or Receptionist application, they will hear an initial greeting asking them to select one of the languages. Thereafter, they will receive prompts in their selected language. For details on how to add this feature to a Call Director call flow, see Language Router Action and Setting the Prompt Language.
All static text in emails sent to end users regarding voice and fax messages is consistent with the language associated with the user's account.
New Call Director template: A new system template has been created, called "NP Receptionist", which provides the functionality of a simple automated attendant. The template greets the caller, asks for an extension number, and transfers the call to the destination. The existing NP Receptionist optional feature is still available; however, its use is not recommended.
Tooltip help has been added to the Call Flow buttons, dropdown menus, and actions. When you hover over an item, a small pop-up window will appear containing a brief overview and usage instructions. You can also click a link within the window to open a help topic containing relevant, detailed information.
Call Flows may now be printed.
Call Director now supports time zone offsets (set during Mailbox configuration) for both weekly and holiday Schedules in personal call flows. The time zone offset specifies the difference, in hours, between your time zone and the NuPoint system's time zone.
Note: If your site includes existing call flows with manually adjusted time zones, do either of the following:
Leave the call flows unchanged but ensure that the time zone offset for the mailboxes is set to "0". If the time zone offset is set to a non-zero number, a double correction will occur when you upgrade the system software to NuPoint R7.0.
Eliminate the manual time zone adjustments in the call flows and program the time zone offset for the mailboxes. After you have completed this update, managing a time change, such as a switch to daylight savings time, will be a simple matter of changing the time zone offset number for the mailboxes rather than adjusting each node in the call flows.
The Language Routing action enables callers to select between two prompt languages (e.g. English and French)
Conditional greetings can now be toggled on or off from the Telephone User Interface (TUI)
Advanced UM voice mail synchronization with Blackberry devices
Speech to Text optional feature provides transcription of voice messages to text messages
Web View interface and online help now available in Latin American Spanish
Extended Absence Greetings are now available in Canadian French, European French, Latin American Spanish, and Dutch
Advanced Unified Messaging can now be integrated with Lotus Notes 7
Configurable compression codec for audio files used in Unified Messaging
The NuPoint Unified Messenger product has been renamed to NuPoint Unified MessagingTM (NuPoint UM)