The Dial-by-Name action sends the caller to the NuPoint Unified Messaging Dial-by-Name application which matches the telephone keypad equivalent of the spelled names of mailbox owners (as entered by the caller) with their mailbox and extension numbers.
The following table lists the configurable properties for the Dial-by-Name action and its possible results:
Item |
Values (default = bold) |
Description/Notes |
PROPERTIES |
||
Name |
<user-definable> Dial-By-Name |
Changing an action name renames all aliases of the action. |
Last Name First |
Disabled |
Specifies that the person's last name should be entered first. If this setting is enabled, callers will be prompted to enter the mailbox owner's last name first when using the Dial-by-Name function. For example, to reach John Smith they would type S-M-I-T-H J-OH-N. If this setting is disabled, callers will be prompted to enter the mailbox owner's first name first when using the Dial-by-Name function. For example, to reach John Smith they would type J-OH-N S-M-I-T-H. The NuPoint UM server search its records for entries that match the letters the caller has typed. If it finds more than one match, it plays the names and mailbox numbers of the partial matches. If it finds a unique match, it plays either the user’s name or personal greeting. |
Suppress Extension |
Disabled |
Suppresses the mailbox extension from the search. |
RESULTS |
||
Match |
Blind Transfer |
If the name entered actually matches a system mailbox, then the call is transferred to that mailbox. |
No Match |
Attendant |
If the name entered does not match a system mailbox, then the call is sent to the Auto Attendant for completion. |
To program a Dial-by-Name action:
On the Call Flow page, add the Dial-by-Name action to the call flow.
Under When I receive a Call, click the Dial-by-Name action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Enter or modify the properties as needed. For information, see the table above.
Click Save. The call flow is saved.