The Caller ID Filter action handles calls based on whether the caller's number is in your Caller ID list. You can use this action, for example, to transfer calls from home to your cell phone instead of your extension. That way, your family can reach you when your extension is busy or when you're away from your desk. The list can contain up to twenty Caller ID entries.
The following table lists the configurable properties for the Caller ID Filter action and its possible results:
Item |
Values (default = bold) |
Description/Notes |
PROPERTIES |
||
Name |
<user-definable> Caller ID |
Changing an action name renames all aliases of the action. |
Caller ID |
<Caller ID> |
Enter the extension or telephone number of the caller you want to add to your Caller ID List. |
Add |
-- |
Click to add the Caller ID entry to the Caller ID List |
Remove |
-- |
Click to delete the selected entry in the Caller ID List. |
Caller ID List |
<user-definable> |
The list of callers that will be processed by the Listed destination action. |
RESULTS |
||
Listed |
Hangup |
The action taken when the caller ID exactly matches an entry in the Caller ID List. The default is to play a pre-recorded system message, and then hang up. |
UnListed |
Hangup |
The action taken when the caller ID is not in the Caller ID List. The default is to play a pre-recorded system message, and then hang up |
To program a Caller ID action:
On the Call Flow page, add the Caller-ID Filter action to the call flow.
Under When I receive a Call, click the Caller-ID Filter action listed in the call flow. The action's Properties and Results appear at the bottom of the page.
Use the Add and Remove buttons to manage your list of caller IDs. You can add up to twenty entries to the list.
Assign actions to the results as required.
Click Save. The call flow is saved.