There are five system templates provided with the Call Director functionality. These templates can be used as a starting point when creating a call flow. Additional templates may have been created by the System Administrator and are also available for the call flow.
The five system templates are as follows: Daily Greeting, Follow Me, Find Me, Personal Dial Zero and Alternate Daily Greeting.
Note: Only Advanced users are able to use templates to create call flows.
To select a template for the call flow:
From the Edit menu on the call flow page, click Start with Template.
A window with the list of available templates appears. Select the template you want to use for the call flow.
Click OK.
The selected call flow is activated and all default property values and recordings associated with that template are also activated. These property values and recordings can be edited once the call flow has been activated.