A Message Center node has been created to allow a call to end up in the message center. This node is the default destination when the voice mailbox is not specified.
The new Message Center node only has its name as a property. Like the Voicemail node, the Message Center node is a termination action meaning that there are no branches from this node.
Any existing mailbox call flow that contains a Voice mail node with no extension specified will be updated replacing the Voicemail node with a Message Center node.
Note: During an upgrade from Release 10 to Release 11, a vacant Voicemail node in a call flow is replaced with a Message Center node. However, there is no change to the user-defined name of this node that is displayed in the call flow. For example, if the user had left the name as Voicemail in Release 10, then the type of node is changed to the Message Center node in Release 11, but the name displayed in the call flow remains as Voicemail.
The following table lists the configurable properties for the Message Center action:
Item |
Value (default = bold) |
Description/Notes |
PROPERTIES |
||
Name |
<user-definable> Message Center |
Changing an action name renames all aliases of the action. |
RESULTS |
||
There is no result for the Message Center action. |
||
To program a Message Center action:
On the Call Flow page, add the Message Center action to the call flow.
Under When I receive a Call, click the Message Center action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Enter or modify the properties as needed. For information, see the table above.
Click Save. The call flow is saved.