The Voicemail action sends the caller to a NuPoint Unified Messaging mailbox. Normally the call is sent to a specific mailbox, but by using the Multi-key result of a Menu action the call can be sent to a caller-specified mailbox. If the mailbox is not specified, then the call is sent to the mailbox of the call-flow owner.
The following table lists the configurable properties for the Voicemail action and its possible results:
Item |
Value (default = bold) |
Description/Notes |
PROPERTIES |
||
Name |
<user-definable> Voicemail |
Changing an action name renames all aliases of the action. |
Transfer To |
<destination> Specified Extension |
Select the destination to which the call is to be transferred—Specified Extension or Gathered Digits. |
Target Mailbox |
<target voice mailbox> Blank |
Enter the mailbox in which you want to leave a message. Can be explicitly defined, obtained from the caller (via the Multi-key result of a previous Menu action), or the mailbox of the call flow owner if left blank. |
Suppress Greeting |
Disabled |
Suppresses the greeting that is played in the Target Mailbox. |
Try Call Flow First |
Disabled |
Enables outgoing interflow. If the target number has a call flow, the call is transferred directly to the call flow instead of being transferred to the extension. See Override to configure the behavior for calls that are transferred to your call box through interflow. |
RESULTS |
||
Zero Press |
Unassigned |
Enables call processing within the current call flow when the user presses 0 after leaving a message. |
To program a Voicemail action:
On the Call Flow page, add the Voicemail action to the call flow.
Under When I receive a Call, click the Voicemail action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Enter or modify the properties as needed. For information, see the table above.
Click Save. The call flow is saved.