All call flows generate call flow reports that you can access. The report contains records of each call and how it was handled.
Note: Programming changes to a call flow automatically clears the call flow report.
Note: Only Advanced users and System Administrators have access to the Reports menu from the full call flow-editing interface.
The following table lists the information in a call flow report:
Statistic |
Meaning |
Internal Calls |
Number of incoming internal calls. |
External Calls |
Number of incoming external calls. |
Total Minutes |
Total length of telephone calls in minutes. |
Total Calls |
Total number of incoming calls. |
Hourly Totals |
Number of calls received during each hour. |
For each action in the call flow, the following summary is provided:
Name |
Name of the action used in the call flow. |
Type |
Type of action (e.g. Call Transfer; Greeting; etc.) applied to the call. |
ID |
A unique number assigned to the call flow action by Call Director. |
Entry Count |
The number of times a call flow action was entered. |
Exit Count |
The number of times each result of the call flow action was invoked. |